Policies

Record Retention

AuditSkills will maintain records for a minimum of five years.  These records shall include:

• Course taken
• Hours granted
• Date completed
• Name of student
• Address and contact information for student

Records will also be retained regarding the quality testing of all self-study programs.  Pilot tests of all self-study programs will be maintained as well as any updates to the programs.

Refund Policy

Full refunds will be granted if the student requests a refund before they start the quiz.  If the quiz has been started, a 50% refund will be granted.  No refunds will be granted after the quiz has been completed.

Program Cancellation

If a program is cancelled or pulled off-line, the student will be notified immediately and a full refund will be issued.

Complaint Resolution Policy

Student complaints will be documented and resolved in a timely manner.  The student will be asked to document in an email that they are satisfied with the response to the complaint.  These records will be kept for a minimum of five years.

Course update policy

Courses will be updated at least annually to keep them current and up-to-date.

Program content development procedures

Each course will be reviewed by three reviewers who are knowledgeable of the topic and are certified as a CPA, CIA, CGFM or other relevant certification.  These reviewers will answer the following questions regarding the content:

• Does the course description on the website agree with the course materials?
• Is the technical level of the materials consistent with the level of knowledge specified for the course?
• Does the content of the materials seem adequate for the hours granted to complete the course?
• Is the information current and up-to-date?
• Did you find any typographical, math, or proofing errors?
• Did you find any errors in fact?
• Were the questions supported by the material?
• Do the answers to the question aid in learning the material?
• Are the materials adequately indexed to enable a participant to use them as reference?
• Is the author qualified in the subject matter?
• Did the course meet the learning objectives described in the introduction to the course?