Frequently Asked Questions

We want you to be happy with your experience at YellowBook-CPE.com and we want you to say great things about us to all of your audit friends. If you have any problems, please tell us, and we’ll make it right!

When will my CPE certificate be issued?
Can I pay by purchase order?
What is your CPE sponsor number?
How long do I have to complete the course?
Can I receive a refund on the course?
What happens if my computer breaks down in the middle of a quiz?
How can I earn hours for free?

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When will my CPE certificate be issued?

After you pass the course with a 70% or greater score AND fill out the course evaluation, you will automatically be sent a certificate via email. The certificate will have all of the information you need to report your hours.

Can I pay by purchase order?

Yes. Please email leita@yellowbook-cpe.com and let her know that you would like to buy courses using a PO. Please include the name and email of the student, as well as the courses purchased. You can either scan the PO and send it via email or fax it to 512-996-8585. Yellowbook-CPE will generate an invoice and send it to the address on the PO.

What is your CPE sponsor number?

Our Texas State Board of Public Accountancy number is 009760. For our qualifications in other states, click here. We are working toward our NASBA QAS certification.

How long do I have to complete the course?

Your password will expire one year after purchasing the course. In order to finish the course after that time, you will need to reregister and pay the full registration fee.

What if I am buying a course for someone else?

If you are using a credit card to purchase the course, you will have the option a few screens in to share the name and email address of the student. Your credit card will be charged under your name and a receipt will be sent to you via email. The student will receive the text and the log-in information.

If you are using a PO, please see the question “Can I pay by purchase order?"

Can I receive a refund on the course?

Yes—if requested within three months of the purchase of the course. The refund will be issued with a check to the address you used to register for the course. Please write to leita@yellowbook-cpe.com for a refund.

What happens if my computer breaks down in the middle of a quiz?

The iGiveTest testing software is not very forgiving of incomplete quizzes. Usually your answers are wiped out and you must begin again. We suggest that you try to take care of the entire quiz in one sitting.

How can I earn hours for free?

You can agree to test our new products. Our new products must be tested by three CPAs before we can offer them for sale. We are unable to tell the testers how many hours they will earn, as that is one of the purposes of the test—to determine the average number of hours it takes to complete the course. If you are interested in becoming a tester, please send an email to leita@yellowbook-cpe.com.